« Email Update  »

On Monday 20 Aug all old mail and contacts were reported to have been restored to the new email accounts

At 9pm the additiona of the old caused a domain error reporting that that the domain went over limit. The ISP have confirmed that this is NOT the case, but have so far not resolved the error and all mail is bouncing and being lost. This effects all users, not just webmail users.

This support incident has been excalated and is being given high priority. I have not time table for resolution.

A few users are reporting that they can not access mail accounts. The reason for this has been use of the wrong bookmarked address.

Mail settings

POP3 Mail collection - uses who collect mail with outlook, Mozilla etc, will need to change settings as follows:

Mmailbox settings

Incoming mail server (POP3): mail.churcharmy.net
Username: your email address (normally firstname.surname@churcharmy.net)
Password: as notified (those who have not given Neil a password will be unable to log on until a password is given)

Webmail access - users must ensure they backup and save any important emails and contacts. Mail can not always be recoved from a system error.

Webmail access

Access URL: webmail.churcharmy.net
Username: your full email (normally firstname.surname@churcharmy.net)
Password: as given

Neil Thomson